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| The No Complaining Rule: Positive Ways to Deal with Negativity at Work | 
 enlarge | Author: Jon Gordon
Publisher: Wiley
Category: Book
List Price: $19.95
Buy New: $9.88
You Save: $10.07 (50%)
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Avg. Customer Rating:  12 reviews
Sales Rank: 9960
Media: Hardcover
Number Of Items: 1
Pages: 176
Shipping Weight (lbs): 0.7
Dimensions (in): 8.6 x 5.6 x 0.8
ISBN: 0470279494
Dewey Decimal Number: 658.314
EAN: 9780470279496
ASIN: 0470279494
Publication Date: June 23, 2008
Availability: Usually ships in 1-2 business days
Condition: mint brand new, email confirmation, please read Amazon shipping information carefully
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Product Description
Negativity in the workplace costs businesses billions of dollars and impacts the morale, productivity and health of individuals and teams. In The No Complaining Rule: Positive Ways to Deal with Negativity at Work, acclaimed motivational speaker Jon Gordon shares an enlightening story that demonstrates how you can conquer negativity and inspire others to adopt a positive attitude. Based on one company’s successful No Complaining Rule, the powerful principles and actionable plan are practical and easy-to-follow, making this book an ideal read for managers, team leaders and anyone interested in generating positive energy.
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| Customer Reviews: Read 7 more reviews...
 From negative to positive! July 10, 2008
4 out of 6 found this review helpful
The title tells it all: no complaining. Author Jon Gordon, an inspirational speaker and consultant, delivers his message in this book through a captivating story that many corporate executives can relate with. Focused on the circumstances surrounding Hope, the VP of human resources at an IT company during a dangerously precarious business situation, Gordon takes the reader from negativity to productivity via the "no complaining rule."
Personal challenges, the company's product failures, co-workers' low morale, even the traffic to and from work, all contribute to how easily Hope harbors negative thoughts leading to negative actions. But serendipitously, picking up an inspiration from a hospital visit, she discovers that with the No Complaining Rule, she and everyone who follows it could be empowered to take the positive road.
Using Hope's interactions with her family, doctors, colleagues, and friends, Gordon succeeds in imparting a sure-fire way to stop negativity at home and in the workplace. Towards the end, he provides all the tools and directions to implement the No Complaining Rule and effectively change the culture of any corporation into a dynamic and solution-oriented environment.
Everyone has a take-away from this book. Aside from the No Complaining Rule Action Plan for businesses, schools, sports teams, and families, Gordon includes the "Are You a Complainer? Assessment" section and the "No Complaining Week Personal Action Plan" for the reader's personal use.
While Gordon admits that he was a professional complainer, he said, "The goal of this book is not to eliminate all complaining, just mindless, chronic complaining. And the bigger goal is to turn justified complaints into positive solutions. After all, every complaint represents an opportunity to turn something negative into a positive."
Readers, who may feel like complaining about having to read through yet another inspirational book, should think of it as another opportunity to learn something that could improve their lives. The No Complaining Rule is, indeed, such an opportunity. - Ruby Bayan, OurSimpleJoys.com
 Good stories if anecdotes are good enough to convince you July 31, 2008
3 out of 5 found this review helpful
After reading Douglas Hubbard's How to Measure Anything: Finding the Value of "Intangibles" in Business, I'm more weary of the use of anecdotes in making general rules or, for that matter, self assessments like the one Gordon uses - even when the anecdotes are as entertaining as his.
Still, Gordon makes a convincing case for a kind of "rule" about complaining (more of a guideline, since he admits some complaining is desirable). His objective is to curb the obsessive level of negativity as the primary reaction to an undesirable situation. He promotes, instead, a disposition of action to correct bad situations and who can argue with that?
In all, it's an entertaining and quick read that seems to hit a chord with a lot of people.
Postive Approach to a Negative September 4, 2008
3 out of 3 found this review helpful
I was a bit struck by the title which is allegedly a positive book but speaking about complaining and negativity seemed a little strange.
This book is told in storybook fashion and generally speaking, I prefer books to get to the point than using storybook style; however, I do know there are a number of people who do like storybooks.
I totally agree with the thesis of the book which is you will have more fun and you will do better, the company will do better if you don't complain and look at things positively.
The book has numerous good ideas on how to reduce complaining and the one thing that I liked was a no complaining week personal action plan which includes:
Day one - monitor your thoughts and words
Day two - make a gratitude list
Day three - take a thank you walk
Day four - focus on good staff
Day five - start a success journal
Day six - let go
Day seven - breathe
Although the book is fairly shallow, I would still recommend it and think it has some good ideas.
The No Complaining Rule July 20, 2008
0 out of 4 found this review helpful
The book "The No Complaining Rule" is an easy reading book with great application to everyone. The book flows with short chapters to keep one's interest. It is based upon a real company where the "No Complaining Rule" is in force. The story centers around a HR person named Hope who needs to generate an action plan to deal with the negativity at her company. The company is in crisis with batteries they manufacture igniting. Hope proposes "The No Complaining Rule" which is a tremendous success.
How to create a culture of problem solvers rather than problem sharers August 2, 2008
Some complaints are justified, others are not. Personally, I have found that chronic complaining (even silently to myself) accomplishes nothing positive. However, for many people, it seems to be an essential part of their personality, almost a way of life for them, and can be contagious among others, helping to create a toxic climate. It's best to avoid such people whenever possible but sometimes that is impossible. What to do? That is essentially the question to which Jon Gordon responds in this slender but thoughtful volume. "I didn't invent the [No Complaining Rule]. I discovered it - at a small, fast growing, highly successful company that implements simple practices with extraordinary results." Readers who "find" this rule in Gordon's book and then "obey" it will, in my opinion, do themselves and countless others a great favor: they will think of possible solutions to their complaints and, over time, become problem solvers rather than problem sharers.
The business fable has become a very popular genre and Gordon takes full advantage of its components (i.e. characters, plot, conflicts, tension, climax) to dramatize his key points. Briefly, here's the situation. Hope is the VP of HR for EZ Tech and, as the story begins, the highly profitable company suddenly faces a serious problem: The computer batteries it sells are catching on fire and that product defect has brought into question the capabilities of its "rock star" CEO, Dan. We also learn that Hope is a single parent of two teenagers who complain that they are neglected and Dan has recently become concerned that she is not devoting sufficient attention to her EZ Tech responsibilities so there are great pressures on her both at work and at home.
Dan convenes his senior management team, accepts full responsibility for paying so much attention to achieving short-term financial results while ignoring employee concerns, allowing negativity and morale problems to fester. "This is not a problem of a few negative bloggers. They're just a symptom. So is our battery problem. Our real problem is negativity and our negative culture, and we need to address this immediately." And then.... What happens next is best revealed while reading the book.
Others have their own reasons for praising this book. Here are two of mine. First, Gordon is a skillful raconteur. I almost immediately became interested in the "story," especially in Hope, and that interest continued until the final page. That is not true of all business fables, some of which have "stick" characters, a goofy plot, and a contrived ending. Also, Gordon devotes his attention to a major challenge to all businesses: How to establish and then (key word) sustain a workplace that is a positive environment, one in which there are mutual trust and respect, one in which those involved are problem solvers rather than problem sharers, and one that keeps financial success and the welfare of its people in proper perspective. At one point, Hope observes: "Of course we have to look at numbers. But it shouldn't be our focus. Because people deliver the numbers, people should be our focus, and if we focus on them they will deliver the numbers we want."
After concluding the narrative, Jon Gordon provides a "No Complaining Rule Action Plan," a "No Complaining Week Personal Action Plan," and a "Are You a Complainer? Assessment." He also invites his reader to visit www.NoComplainingRule.com to obtain additional information and resources.
Those who appreciate business fables are encouraged to check out Jason Jennings' Squirrel Inc., any of Patrick Lencioni's (notably The Four Obsessions of an Extraordinary Executive: A Leadership Fable and Silos, Politics and Turf Wars: A Leadership Fable About Destroying the Barriers That Turn Colleagues Into Competitors) and Marc Allen's Visionary Business, a book that has thus far not received the attention it so richly deserves. My other recommendations include Denning's The Leader's Guide to Storytelling: Mastering the Art and Discipline of Business Narrative and Transparency: How Leaders Create a Culture of Candor co-authored by Warren Bennis, Daniel Goleman, and James O'Toole with Patricia Ward Biederman as well as Michael Ray's The Highest Goal: The Secret That Sustains You in Every Moment and two books written by Bill George, Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value and his more recent True North: Discover Your Authentic Leadership with Peter Sims.
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